Privacy policy

This Privacy Policy applies to personal information collected by The Tidy Maid through its customer-facing website, booking flow, customer accounts, staff applications, staff accounts, cleaning services, support communications, phone calls, email, SMS messages, and other interactions with customers, prospective customers, applicants, staff, and service contacts.

The Tidy Maid provides the cleaning services. Primrose, operated by Pixel Genesis LLC, provides hosted software used by The Tidy Maid to operate the website, bookings, payments, scheduling, communications, customer accounts, and related workflows. Primrose may process information for The Tidy Maid as a service provider, vendor, or processor, depending on the context.

The Tidy Maid may collect information you provide directly, including name, email address, phone number, service address, billing details, account credentials, booking details, home size, bedrooms, bathrooms, pets, requested services, add-ons, cleaning preferences, access instructions, gate or entry notes, parking notes, special instructions, customer support messages, reviews, photos, and other information you choose to provide.

When you request a booking, create or claim an account, accept an invitation, check a Terms and Privacy Policy consent box, submit a form, or approve a payment workflow, records of those actions may be stored. These records may include timestamps, acceptance method, terms and privacy policy versions, confirmation codes, magic-link records, invitation status, IP-derived technical records, and related audit details.

If you contact the business by phone, email, text message, form, or other channel, the business may collect the content of that communication and the contact information needed to respond.

The Tidy Maid may collect information from staff applicants, staff, and invited team members, including name, email address, phone number, city, ZIP code, preferred language, application status, invitation details, account details, profile image, availability, work preferences, experience level, notes, and communications with the business.

Staff application and operations workflows may collect work authorization confirmation, confirmation that an applicant is at least 18, ability to perform essential functions with or without reasonable accommodation, vehicle access, driver's license status, auto insurance status, willingness to use a personal vehicle, ability to ride with a team, ability to transport supplies, and application photos or profile photos.

Staff scheduling and job workflows may collect assigned jobs, availability submissions, staff notes, job status updates, job photos, timestamps, and location pings when a staff or authorized user uses location-enabled job features.

Customers, staff, or administrators may upload or submit photos, captions, room labels, service notes, review ratings, review comments, and other records related to a cleaning, application, profile, or service concern.

Job photos and profile or application photos may include image metadata, filenames, content type, file size, upload timestamps, and storage identifiers. Photos may show rooms, property conditions, personal items, or other details visible in the photographed area, so you should avoid submitting photos that include information you do not want reviewed by the business.

Location-enabled job features may collect latitude, longitude, accuracy, capture time, job association, and related status information to support dispatch, navigation, arrival tracking, job status automation, customer updates, safety, and operational review.

When you use this website or customer account features, the software may collect technical and usage information such as IP address, browser type, device type, operating system, referring page, pages viewed, links clicked, dates and times of visits, approximate location, cookie identifiers, session information, diagnostics, and related logs.

This information is used to operate the website and accounts, keep services secure, remember preferences, troubleshoot errors, understand usage, measure performance, prevent abuse, and improve customer and business workflows.

Payments may be processed by third-party payment processors. Full payment card numbers are handled by those processors and are not stored directly by this website's application servers.

The Tidy Maid and Primrose may receive limited payment details, such as card brand, last four digits, expiration month and year, billing status, payment method identifiers, customer identifiers, transaction identifiers, invoice details, refund details, dispute details, payment errors, and related records needed to process, reconcile, support, and audit payments.

This website may use cookies, local storage, pixels, analytics tools, and similar technologies to keep you signed in, remember preferences, secure accounts, prevent fraud, measure usage, improve performance, support advertising or marketing measurement where enabled, and develop better services.

Some cookies and local storage are necessary for security, login sessions, booking flows, account features, and payment workflows. Analytics, advertising, or marketing measurement tools may be enabled by the business or by service providers to understand website performance or campaign effectiveness.

You can control cookies through your browser settings and any preference tools the business provides. Some website, booking, payment, or account features may not work properly if cookies or local storage are disabled.

The Tidy Maid may use information to provide, estimate, schedule, perform, bill, review, improve, and support cleaning services; create and manage accounts; process bookings and payments; coordinate staff and staff; manage staff applications and invitations; send confirmations, reminders, arrival updates, completion updates, invoices, receipts, review requests, security messages, and support responses; prevent fraud and unsafe conditions; comply with law; and enforce applicable terms.

Information may be used to verify service areas, estimate pricing and duration, assign staff, manage recurring services, maintain customer and staff history, review service quality, investigate service concerns, document legal acceptance, maintain security, troubleshoot errors, and support business analytics.

Contact information may be used for transactional, service, account, safety, billing, and support communications. Where permitted by law and consent requirements, it may also be used for marketing communications, promotions, referral requests, review requests, and customer re-engagement.

The Tidy Maid may send SMS or phone communications for booking confirmations, scheduling updates, reminders, arrival notices, service status, invoices, payment issues, review requests, support, and other operational matters. Marketing texts are sent only where permitted by law and any required consent has been obtained.

Message and data rates may apply. You may opt out of marketing texts, and some message flows may support STOP or similar opt-out instructions. Opting out of marketing does not prevent necessary transactional, account, security, billing, or service-related communications where permitted by law.

Mobile numbers, SMS opt-in data, and SMS consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

The Tidy Maid may share information with staff, administrators, support personnel, Primrose, Pixel Genesis LLC, payment processors, email providers, SMS providers, hosting providers, database providers, asset storage providers, maps, geocoding, and routing providers, analytics providers, security vendors, customer support tools, professional advisors, and other vendors that help operate the business and provide services.

Information may be shared with staff and staff as needed to complete a cleaning, including customer name, service address, contact details, schedule, access instructions, service details, notes, photos, and safety or pet information.

Examples of vendors that may process information depending on enabled features include payment processors such as Stripe, email and SMS providers, cloud hosting and database providers, Cloudflare R2 or similar asset storage providers, Google maps, places, routing, or geocoding services, analytics tools, support tools, and security providers.

Information may also be shared when required by law, subpoena, court order, or government request; to protect rights, safety, property, and security; to investigate fraud or abuse; to enforce agreements; during a merger, acquisition, financing, reorganization, sale of assets, or similar transaction; or with your consent.

The Tidy Maid controls the customer, staff, applicant, cleaning, schedule, location, photo, payment status, review, and service information it enters into or collects through the Primrose platform. Primrose processes that information to provide hosted software and related support to the business.

The Tidy Maid is responsible for keeping its business contact details accurate and for providing any notices, consents, permissions, and disclosures required for its cleaning operations and communications with customers, staff, and other individuals.

The Tidy Maid does not sell personal information for money. Mobile numbers, SMS opt-in data, and SMS consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

Some privacy laws define selling, sharing, targeted advertising, or cross-context behavioral advertising more broadly than a sale for money. If the business enables advertising pixels, marketing measurement, retargeting, or similar tools, those practices may be considered a sale or sharing of personal information under some laws. Where required, the business should provide the required notice and opt-out controls before using those tools.

You may contact the business using the contact details on this page to ask whether it sells or shares personal information as those terms are defined by applicable law, or to request an opt-out where such rights apply.

Information is retained for as long as reasonably necessary to provide services, maintain accounts, support bookings, invoices, payments, and customer history, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support legitimate business purposes.

Retention periods vary depending on the type of information, the reason it was collected, whether an account remains active, legal requirements, tax and accounting needs, insurance needs, employment or applicant record obligations, dispute history, and operational requirements.

Staff location records are intended for operational use and may be eligible for deletion after the related job is completed or cancelled and the operational retention period has passed. Photos, invoices, payment records, legal acceptance records, and service history may be retained longer where needed for business records, legal compliance, audits, insurance, safety, disputes, or fraud prevention.

The Tidy Maid and its software providers use reasonable administrative, technical, and organizational measures designed to protect information. These measures may include access controls, encryption in transit, provider security controls, monitoring, backups, and internal safeguards.

No method of transmission or storage is completely secure. Customers and authorized users are responsible for keeping account credentials, access codes, and other sensitive instructions safe.

You may update certain account information by signing into your account or contacting the business. You may opt out of marketing emails by using unsubscribe links where provided, and you may opt out of certain SMS messages by following the instructions in the message.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, appeal, or information about how your personal information is collected, used, disclosed, sold, or shared. You may also have the right to opt out of certain sales, sharing, targeted advertising, profiling, or marketing communications.

To exercise privacy rights, contact the business using the contact details shown on this page or in your booking, account, invoice, or service communications. The business may need to verify your identity, confirm your authority to act for another person, and ask for information needed to locate the relevant records.

Where required by law, the business will not discriminate against you for exercising privacy rights. If a request is denied, you may have the right to appeal by replying to the decision or contacting the business again with the word appeal and a description of the request.

Authorized agents may submit requests where permitted by law, but the business may require proof of authorization and may ask the individual whose information is involved to verify their identity directly.

This website, booking flow, customer accounts, staff applications, and related services are not intended for people under 18. Do not use the website, request services, create an account, or submit an application if you are under 18.

Personal information is not knowingly collected from children under 13 without appropriate consent. If the business learns that it has collected personal information from a child under 13 without required parental consent, it should take reasonable steps to delete the information or obtain the consent required by law.

If you believe a child under 13 has provided personal information, contact the business using the contact details on this page so appropriate steps can be taken.

Information may be processed and stored in the United States and in other locations where the business, Primrose, Pixel Genesis LLC, or their service providers operate. Privacy and data protection laws in those locations may differ from the laws where you live.

This website may contain links to third-party websites or connect with third-party services. Those third parties may have their own privacy policies and security practices. Review their policies before providing information to them.

The Tidy Maid may update this Privacy Policy from time to time. The updated version should be posted with a new effective date. If a change materially changes how personal information is collected, used, or shared, the business should provide notice required by applicable law and obtain consent where required.

Continued use of the website, booking flow, customer account, staff application flow, or services after an updated policy takes effect means you acknowledge the updated policy.